Terms and Privacy Policy

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We want you to feel secure when you order from us. This page contains information about placing an order with SymToys, as well as information about our privacy policies. These policies were last updated on April 14, 2010.

To see information about a particular topic, choose one of the topics below:

General Policies
Privacy
Placing an online order
Shipping
Terms and Conditions

General Policies

All SymToys products are for sale only to those who are 18 years of age or over. By placing an order with SymToys (on the Web site, by mail, or in any other way), or by downloading any software from the SymToys Web site, or by browsing the SymToys Web site, you certify that you are a legal adult, age 18 or over, and that you are living in a place where this material does not violate the standards of your community.

Furthermore, in the case of computer software, you should understand that if you are not a legal adult, age 18 or over, then you specifically do not have a license to own, use, or register any of the software on this site. If you are not at least 18 years of age, and you download any software from this site, you are in violation of the software license.

SymToys does not knowingly sell or distribute any product not legal for sale in the United States.

If you have any questions about any part of the SymToys policies or practices, please email sales@symtoys.com.

Privacy

What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. We collect this information only for the purpose of placing an order.

What do we use your information for?

Any of the information we collect from you is used to process orders. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of deliveringyour order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your financial information (such as credit card information) will not be stored on our servers. Your name and address, and your account login information, will be stored so that you can review your orders.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and for site statistics.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging in to the ecommerce storefront and going to the "Account" settings.

Childrens Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years of age or older.

Consent

By using our site, you consent to our website's privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes here.

Placing an online order

All orders placed online are handled by an SSL secure server. This helps protect sensitive information, such as credit card information, from prying eyes. Orders placed online are stored on our server using secure encryption, so even if our server should be hacked, no sensitive information will be released.

Online orders for Onyx registration are handled by a shopping cart system hosted on a secure server at www.franklinveaux.com. You may view or modify your order as many times as you like before you place it; no information is sent to us until you decide to finalize your order.

Symtoys also makes available products from other companies. Online orders placed with these companies are governed by the terms and conditions of these companies and are not the responsibility of Symtoys.

Shipping

Orders for online software are sent by email.

Orders for eBooks are available via a special download link when you place your order. You may download a single purchase up to 5 times using your special link. If you have any difficulties with a download, please email us!

Orders for posters are shipped via USPS. We ship your order in a plain, unmarked box, which has nothing to suggest its contents anywhere on it. The return address for shipped orders is "620 SE 146 Ave, Portland, OR 97233, USA."

Orders which do not ship (for example, registration orders for software) will usually be filled within 4 business days of the order. When you register software online, you will be emailed the registration codes for the software you are ordering. Please, take special care to make sure you give us your correct email address! Occasionally, people do not type their email address correctly. This can make it very difficult to get you your registration code!

For any order, whether for products or for software registration, your credit card will reflect a charge from "Tacit Assumptions LLC"

Terms and Conditions

For orders shipped to the United States, we accept VISA and MasterCard. Orders billed to any credit card must include the correct billing address for the credit card, even if the order is being shipped elsewhere.

We ship all orders as fast as we possibly can. Generally, this means 1-4 business days for software registration.

Please note that we cannot accept responsibility for any orders confiscated by foreign customs, and all import duties, tariffs and taxes are the responsibility of the customer.

Note that all computer software and all eBook purchases are non-refundable and is provided "as-is." We don't offer any warranty on software, nor do we guarantee that any software will be perfect or bug-free. However, we do generally try to fix known bugs in our software, and bug-fix updates are generally free of charge. If you discover a bug in our software, please, let us know!

Poster orders are also non-refundable. Should there be a problem with a poster order, such as a poster damaged in transit (which rarely happens, but is possible), please email us and we can ship a replacement.


Copyright

All material on this Web site, including both text and images, is protected by copyright. The content of this Web site is © 20002-2011 by Franklin Veaux, all rights reserved. Unauthorized copying of this content is not permitted.


 




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