I want to register Onyx. When will my serial number arrive?
When you register Onyx, you will receive a serial number in a separate email. This email will typically arrive in a couple of business days; it may be a few days longer for some out of country orders. I apologize for this delay, but attempts at credit card fraud have made it necessary to wait for the information to clear before the serial numbers are sent.
Can I use an Onyx serial number on more than one computer?
Yes. Unlike most software, Onyx is registered to you as a person and not to a specific computer. Provided you do not give your serial number to other people, you may use it on more than one computer you own--for example, on a laptop and a desktop.
I am changing from one operating system to another. Will my serial number still work?
Yes. The serial number is not tied to a particular operating system. You may use your serial number on any OS.
I have registered Onyx but lost my serial number. Can you help?
Yes. Send an email to sales (at) symtoys (dot) com and I can look up your serial number. Please let me know either the name or the email address you registered with!
Why doesn't the Onyx serial number arrive immediately?
In the past, I've had problems with people attempting to commit fraud by ordering a copy of Onyx, getting the serial number, then immediately canceling the order with their credit card company. As a result, I have been forced to go to a manual system, where I wait for the payment to reach my bank, then generate the serial number. I apologize for having to do this, but a few bad apples have spoiled things for everyone.
I have registered Onyx but do not see the email with my serial number.
I have had some problems in the past with some email service providers, especially Yahoo and Hotmail, falsely flagging the Onyx regisration emails as "spam." If you don't see your registration email, check your spam folder. Still not there? Send an email to sales (at) symtoys (dot) com. In some cases, especially with Hotmail, it may be necessary to create another email address to send the registration to. I have not had many problems with Gmail.
I want to sell Onyx through my Web site. Can I do that?
Yes. See the affiliate page for information.
I'd really like to play Onyx on my iPad or Android tablet. Is a mobile version in the works?
Apple does not permit any sexually explicit content in the App Store. There are sex games for iOS, but they aren't really apps; they are actually Web apps running through a customized browser. I've considered a mobile Web app or Android version, but unfortunately, it would require completely re-coding Onyx. I'm not ruling it out, but it won't happen soon, sorry!
I am trying to run Onyx 3.1 in Mac OS X 10.8, and I get an error message that says Onyx can't be opened because it is from an unidentified developer. What do I do?
The easiest thing to do is download Onyx 3.1.2 or later from the Downloads page. Starting with version 3.1.2, Onyx is code-signed and complies with all of Apple's security guidelines, so it will not produce this error. The current version of Onyx does not produce this error. If you wish to use Onyx 3.1 and earlier on OS X "Mountain Lion," you will need to change a system setting on your computer. This page walks you through the steps.
I'm running Onyx in Ubuntu 12.04 (or later) and the menus aren't showing up!
Ubuntu 12 introduced a change; menus are hidden and appear when you move the mouse pointer all the way to the top edge of the screen (not the window).
I am trying to run Onyx on Linux and it's not working. What's up?
Onyx requires GTK 2.0 or later, glib2, glibc and libsdtdc++5. Most Linux distros include these by default, but they may not be installed on some systems. Also, some systems include libsdtdc++6 but not libsdtdc++5. If Onyx refuses to launch, or complains about a missing library, make sure that these libraries are installed
Those libraries are installed but it's still not running!
Onyx on Linux is a 32-bit application. If you are running 64-bit Linux, you'll need to install the 32-bit compatibility libraries as well.
OK, I installed the necessary libraries on my Linux box and still no dice. What else can I do?
Onyx isn't tested with every Linux distro, as that would take a dozen lifetimes. I test it on the popular desktop distros (like Ubuntu and Fedora), but there's so much variability between distros and systems that it might not always work. Worst case scenario, the Windows version does work under WINE. If you get a Linux serial number, that same serial number will work on the Windows version running in WINE.
Onyx is working fine on Linux, but I don't hear any sounds. Now what?
You may need to install the GStreamer or Xine library, if your distro doesn't include these by default. You don't need to install both; Onyx can use either one.